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Empower Your Team


Through understanding others, we can develop ourselves


We take you and your team on an inspiring journey into understanding customers behaviour and needs.
You get a deeper insight about yourself and others

By understanding the difference between yourself and others, you have a good chance of leading the situation in the direction you want.

In communication with our others there are several factors that can affect the final result. To be able to understand others, we need to be aware of their behavior. What are their interests? What is important to them – and what is not important? How does our own behavior fit together with their behavior? And how can we communicate to be even more observant other’s needs?

This will help you to discover the value in relationship sales and customer loyalty by focusing on:

How to develop a better understanding of customer needs and behavior?
How to develop a strategy for effective customer communication?
How to improve customer loyalty and increase both new and repeat business?
How often do we see situations from the customer’s perspective?

If we step into the world of the customer, we will experience the world from an angle, slightly different from our own.

The goal is to increase the understanding and awareness of our customer and their behaviour, which will establish an even stronger relation between the customer and us.

 


This method can be used successfully in contact with customer, colleagues and vendors and improve the communication experience even more.

“The PLUS profiles training is highly focused and simple enough to be understood instantly by the team in which to better communicate with our customers and to understand their needs. The training is powerful enough for the team to apply the concepts to their business, and to generate immediate results. They walks the talk and practices what they preaches. The way they engages with us is the way we learn to engage with our customers. I highly recommend Arenaplus”. – Paul Hodge, Division Manager in the Medical Industry

“Sales have increased by more than 5% per ticket compared to same period last year, thanks to ArenaPlus (Mulighedernes Arena). HMS Host Europe operates including Starbucks, Burger King, The Bar & Grab & Go at Copenhagen Airport. ArenaPlus (Mulighedernes Arena) is currently conducting customized sales training programme for the company’s 130 employees in Copenhagen Airport. The training started in January 2012 and has already shown great results. ArenaPlus (Mulighedernes Arena) has been our company’s established supplier for a couple of years now, when it comes to training and personal development” – Martin Drescher, General Manager from the Retail Industry

Strong Leaders


When you can manage yourself, you can lead others!


If you could predict how your employees react in certain situations, you can easily act correct.

Insight in the Plus Profiles increases your understanding and knowledge of who you are communicating with. This insight creates the foundation for an even stronger relationship between you and the person you are communication with.

By using the Plus Profiles as a tool in your management style, you will avoid the risk of draining the company for power and the employees for energy. Focus will shift in terms of reach mutual goals, instead of focusing on unsolvable issues, repeating questions and other things we have no impact on.

“In my search for external inspiration and input, I found ArenaPlus as a good opportunity to contribute with team building in a new and different way. The business coaching for the team members has worked really well, as it has covered both professional and private areas. This has resulted in an improvement in team performance and supported my management initiatives.
Through ArenaPlus we have gained a more homorganic team where work/life balance has been taking into consideration and at the same time contribute positively to the revenue for our business. ArenaPlus has been an important building-block” – Business Unit Manager Thomas Monby, Medical Industry

The training sessions planned and executed by Arenaplus has been refreshingly different to those I’ve taken part in before. Arenaplus manage to discover what is preventing a situation from moving forward and stimulate individuals to not only see the issue but also work out the solution.
The training and guidance has ensured that my presentations now are second to none. I now know how to really capture and engage with my audience. This has made me much more effective in my role and allowed me to confidently present to very large audiences and receive excellent feedback afterwards. Linda has also assisted me in managing different individuals. The techniques introduced to me has helped me prioritise my actions and time allocation and also how to establish my role as manager of the team” – Regional Manager Martin Townsend, Medical Industry

Service with a Twist


Our behaviour has great impact on how we approach others!


All people are all individuals who act differently.

Understanding others’ behavior is a very important factors to consider when we communicate with other people.

 

Our own behavior is of great importance to exceed customer expectations and guarantee enthusiastic and loyal customers.

Insights into the profiles increase our understanding and knowledge of those we talk to (customers, employees, and collaborators).
Insight into this behavior forms the foundation for an even stronger relationship between us and them.

Who do we speak with?
How can we influence them?
What result can it give us and them?

Increase Sales


We do business with the people we like!


By building trust and creating an environment that feels comfortable and pleasant, you create a safe zone for you and your customer.

It is important to create an atmosphere that is comfortable and trustworthy, which provides the basis for a safe and creative relationship in the sales process.

In sales there are several factors which can influence the actual outcome. Be aware of who you are communication with and what impression you leave behind.

 

Identity
Who we chose to be in certain situations (Role) consciously or unconsciously, affects sales results.

Sales psychology
How we influence others, with our own personality? How can we ensure that others feel safe and thrive in our vicinity? How do we meet the different profiles in order to achieve a good result?

The technique
The sales technique is the same, whether it is a performance or a product you are selling. What varies is the procedure. By being aware of the way we act in a current situation, we automatically become more confident in our role.

We need a serious insight in who our customer is? How they react in different situations? What is most important to them? What are their needs? – in order to monitor and find the best solution.

 

Also when it comes to Plus-Sale and Up-Sale.

Feedback from customers

“Sales have increased by more than 5% per ticket compared to same period last year, thanks to ArenaPlus (Mulighedernes Arena). HMS Host Europe operates including Starbucks, Burger King, The Bar & Grab & Go at Copenhagen Airport. ArenaPlus (Mulighedernes Arena) is currently conducting customized sales training programme for the company’s 130 employees in Copenhagen Airport. The training started in January 2012 and has already shown great results. ArenaPlus (Mulighedernes Arena) has been our company’s established supplier for a couple of years now, when it comes to training and personal development”
General Manager Martin Drescher, Retail & Restaurant Industry

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