Cruise Industry

I was co-presenting with Linda at a customer service workshop and not even a part of the target audience – yet I still found myself getting caught up in Linda’s performance. Authoritative presence, yet disarmingly entertaining. Very good at working extemporaneously off the input of attendees, encouraging feedback and nimbly adjusting to the energy level of the crowd. And her message of the four-pronged people typology was on point, enlightening and memorable. Highly recommended.